Privacy Policy

www.badiwalstore.com and M/S Farmers Trade Centre Of India (hereinafter collectively referred to as “We”/”Us”/ “Our”)

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how we and our affiliates collect, use, share or otherwise process your personal information through our website www.badiwalstore.com and our mobile application (hereinafter referred to as the “Platform”).
By visiting the Platform, providing your information or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the terms of use and the applicable service/product terms and conditions. If you do not agree, please do not access or use our Platform.

1. COLLECTION OF YOUR INFORMATION:

When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the Platform.
We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.
We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from you when you set up an account or transact with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We do use your contact information to send you offers.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
We use your personal information to provide the product and services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.
With your consent, we will have access to your SMS, contacts in your directory, location and device information. We may also request you to provide your PAN, GST Number, Government issued ID cards/number and Know-Your-Customer (KYC) details to: (i) check your eligibility for certain products and services including but not limited to credit and payment products; (ii) issue GST invoice for the products and services purchased for your business requirements; (iii) enhance your experience on the Platform and provide you access to the products and services being offered by us, sellers, affiliates or logistic partners. You understand that your access to these products/services may be affected in the event consent is not provided to us.
In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.

2. COOKIES:

We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

3. SHARING OF PERSONAL INFORMATION:

We may share personal information with our other corporate entities and affiliates for purposes of providing products and services offered by them. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of providing you their products and services, and may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose your personal information to third parties, such as sellers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose your personal information to third parties, such as sellers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.

4. LINKS TO OTHER SITES:

Our Platform may provide links to other websites or application that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.

5. SECURITY PRECAUTIONS:

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

6. CHOICE/OPT-OUT:

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us then please revert on email i.e. customercare@badiwalstore.com

7. ADVERTISEMENTS ON PLATFORM:

We may use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

8. CHILDREN INFORMATION:

We do not knowingly solicit or collect personal information from children under the age of 18 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Platform, application or services under the supervision of your parent, legal guardian, or any responsible adult.

9. DATA RETENTION:

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

10. YOUR CONSENT:

visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

11. CHANGES TO THIS PRIVACY POLICY:

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

12. GRIEVANCE OFFICER:

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Surender Bhardwaj.
Email: gro@badiwalstore.com
Time: Mon - Sat (10:00 – 5:00)

13. QUERIES:

If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us on the above mentioned email.

Shipping Policy

Once the order placed by you on our website or mobile application (hereinafter jointly referred as “platform”) we will dispatch the placed order within 24 working hours from confirmation of your orders.

Once the order has been dispatched it will be delivered within 5 to 7 working days. The delivery is subject to delaying as per the unavoidable circumstances on that locations where the delivery to be performed.

It is also noted that the delivery of your order may also be delayed, in case your location is not covered under the jurisdiction of our courier services.

If the address provided by you at the time of placing the order is insufficient or incorrect then the order will be taken by you with making the proper co-ordination with the delivery personnel/ delivery partner, if they are calling on your provided contact number.

It is also noted that delivery attempt shall be for at least two times, if in case you are not available at your delivery location/ your address is improper/ your provided phone number is not working at the time of attempting delivery. Your order will be marked as RTO (Return to Origin).

Once your placed order marked as RTO and such order has been received by us then your refund will be initiated as per refund policy.

Once your placed order marked as RTO then it will never take re-delivery at your location, if you still want to purchase the article/goods then place the fresh order on the platform.

No early delivery is available in current scenario.

Shelf Life Of The Product:

Expiration Date Legislation

As per the amendments to the Legal Metrology (Packaged Commodities) Rules, in 2011, the Government of India has made it mandatory to display certain product information, including “Best before or use by date, month and year”, in case of packages that contain a commodity which may become unfit for human consumption after a period of time, on online e-commerce marketplaces. Display of 'Best before date' rule was rolled out in phases to all Fulfilment by us.

Shipping Charges:

If the order value >= INR. 1000 => Delivery Charges = INR 0

If the delivery value between INR. 500-1000 => Delivery Charges = INR 60

If the delivery value between INR 0-499 => Delivery Charges = INR 80

CASH ON DELIVERY (COD):

COD charges shall be same as mentioned above. You may place order through COD process and the order through COD can be upto Rs. 1000/-

Cancellation Policy

CANCEL ITEMS OR ORDERS

At our website and mobile application (hereinafter called platform), our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel your order at order level cancellation the same is elaborated as follows:-

ORDER LEVEL CANCELLATION

(i) You can cancel your order online, before the product(s) in your order is under confirm stage. At platform, we can decide the process for crediting the applicable refund against the cancelled order. If the payment for order was done from your side then a refund for such payment will be processed to your original payment method. Order can be cancelled by the below mentioned Communication channel:-
            a) You may direct cancel your order through online mode; or
            b) You may connect with our customer care executive for cancellation of your order.
(ii) In case, even a single product of the order has been picked/shipped, you will not be able to cancel the order.
(iii) In case, the order contains product(s) which were purchased under a special promotional offer or any special scheme, in such cases order level cancellation will not be applicable.

PICKUP/DISPATCH LEVEL CANCELLATION

(i)            In case, the product has been picked/shipped, you will not be able to cancel individual product or complete pickup/shipment.
(ii) Cancellation will not be applicable for all the respective products which are part of shipment , if the shipment is out for delivery or in transit stage.

Return/Refund Policy

(i) At our www.badiwalstore.com and our mobile application (hereinafter referred as platform), we can decide the process for crediting the applicable refund/return against the various acceptable conditions, If the payment for order was done from your side then a refund/return for such payment will be processed to your original payment method.

(ii) Customer may make the refund/return request within 48 hours from the receipt of Products, if product(s) so delivered is/are not as per the ordered quantity, agreed specifications and/or found defective in nature. Further, the refund/return request can not be made beyond the aforesaid period of 48 hours. We shall not accept the refund/return request from the customer after expiration of the aforesaid time period. We require the images of the product/ images of box/ received invoice along with query for the product/ products under refund/return request therefore you will share the same in original conditions to us on our below mentioned email within 48 hours of products delivery:-
           Email:- customercare@badiwalstore.com                                                                It is noted that after inspecting the conditions of the delivered products through images it will be decided whether the return shall be initiated or refund shall be initiated, after getting the internal management approval.

(iii) If you have selected Cash on Delivery and order has been delivered. It is noted that if the delivered orders is not matched as per the conditions mentioned above (ii) then above clause (i) and (ii) shall come into effect.

(iv) Following are the conditions applicable on the refund process:-

Grievance Redressal Policy

Badiwalstore has granted the right to M/S Farmers Trade Centre of India(hereinafter referred to as “FTCI”/ “We”/”Us”) with respect to entertain all the matters of Grievances reported by the customer. “FTCI” endeavours to resolve all grievances to the satisfaction of the customers. “FTCI” has a well defined process for receiving and registering grievances via helpline number/email/social media platform. We encourage our customers to report to us any grievances and issues that they face regarding products or services.
           For any query/complaint/feedback/suggestions and request apart from product’s quality, you may write us on the below mentioned channels:-
              (i) E-mail:- customercare@badiwalstore *
              (ii) Helpline No.:-9468091610 **
           For any query/complaint/feedback/suggestions and request for quality of the product, you may write us on the below mentioned channels:-
              (i) E-mail:-                               feedback@badiwalstore *
              (ii) Helpline No.:- 9468091610**

           Any complaint/query with respect to overall services availing by the Authorised Stores, Authorised Store may contact with us on the below mentioned channels:-
              (i) E-mail:-                                                     support.ssc@badiwalstore.com *
              (ii) Helpline No.:- 9468091610**
Note:- For any complaint post-delivery of your orders, you may report to us within 48 hours from the date of delivery else we shall not entertain any complaints after the defined timeline.
Working hours for Customer services for issues other than quality of the product :- Monday to Saturday, From 6:00 A.M. to 10:00 P.M. except national Holidays or a day as declared holiday by us.
Working hours for Customer services for issues related to quality of the product :- Monday to Saturday, From 9:00 A.M. to 5:30 P.M. except national Holidays or a day as declared holiday by us.

*The response time line for any query/complaint/feedback/suggestions and request received on aforesaid email, will be acknowledged immediately and you will be received a ticket reference no. against your valuable query/complaint/feedback/suggestions and request.
**The response time line for any query/complaint/feedback/suggestions and request received on aforesaid helpline no. (chargeable as per telecom regulatory of India )will be acknowledged immediately and you will be received a ticket reference no. against your valuable query/complaint/feedback/suggestions and request.

Resolution Time line:- 7 working days from the date of getting any query/complaint/feedback/suggestions and request from customers. Closed complaints will not be entertained by us which relates to the period older than last three months.

Profanity Policy

“FTCI” prohibits the use of language that is racist, hateful, sexual or obscene nature in a public area while communicating with our customer care team.